Traditional recommender systems encounter several challenges such as data sparsity and unexplained recommendation. To address these challenges, many works propose to exploit semantic information from review data. However, these methods have two major limitations in terms of the way to model textual features and capture textual interaction. For textual modeling, they simply concatenate all the reviews of a user/item into a single review. However, feature extraction at word/phrase level can violate the meaning of the original reviews. As for textual interaction, they defer the interactions to the prediction layer, making them fail to capture complex correlations between users and items. To address those limitations, we propose a novel Hierarchical Text Interaction model(HTI) for rating prediction. In HTI, we propose to model low-level word semantics and high-level review representations hierarchically. The hierarchy allows us to exploit textual features at different granularities. To further capture complex user-item interactions, we propose to exploit semantic correlations between each user-item pair at different hierarchies. At word level, we propose an attention mechanism specialized to each user-item pair, and capture the important words for representing each review. At review level, we mutually propagate textual features between the user and item, and capture the informative reviews. The aggregated review representations are integrated into a collaborative filtering framework for rating prediction. Experiments on five real-world datasets demonstrate that HTI outperforms state-of-the-art models by a large margin. Further case studies provide a deep insight into HTI's ability to capture semantic correlations at different levels of granularities for rating prediction.

Item recommendation task predicts a personalized ranking over a set of items for each individual user. One paradigm is the rating-based methods that concentrate on explicit feedbacks and hence face the difficulties in collecting them. Meanwhile, the ranking-based methods are presented with rated items and then rank the rated above the unrated. This paradigm takes advantage of widely available implicit feedback. It, however, usually ignores a kind of important information: item reviews. Item reviews not only justify the preferences of users, but also help alleviate the cold-start problem that fails the collaborative filtering. In this paper, we propose two novel and simple models to integrate item reviews into Bayesian personalized ranking. In each model, we make use of text features extracted from item reviews using word embeddings. On top of text features we uncover the review dimensions that explain the variation in users' feedback and these review factors represent a prior preference of users. Experiments on six real-world data sets show the benefits of leveraging item reviews on ranking prediction. We also conduct analyses to understand the proposed models.

Recommender systems (RSs) provide an effective way of alleviating the information overload problem by selecting personalized items for different users. Latent factors based collaborative filtering (CF) has become the popular approaches for RSs due to its accuracy and scalability. Recently, online social networks and user-generated content provide diverse sources for recommendation beyond ratings. Although {\em social matrix factorization} (Social MF) and {\em topic matrix factorization} (Topic MF) successfully exploit social relations and item reviews, respectively, both of them ignore some useful information. In this paper, we investigate the effective data fusion by combining the aforementioned approaches. First, we propose a novel model {\em \mbox{MR3}} to jointly model three sources of information (i.e., ratings, item reviews, and social relations) effectively for rating prediction by aligning the latent factors and hidden topics. Second, we incorporate the implicit feedback from ratings into the proposed model to enhance its capability and to demonstrate its flexibility. We achieve more accurate rating prediction on real-life datasets over various state-of-the-art methods. Furthermore, we measure the contribution from each of the three data sources and the impact of implicit feedback from ratings, followed by the sensitivity analysis of hyperparameters. Empirical studies demonstrate the effectiveness and efficacy of our proposed model and its extension.